Partner Criteria

Become an IdentoGO Center

At IdentoGO by IDEMIA, we strive to partner with individuals and businesses that meet our standards for quality service. These entities must also share our vision for creating convenient, professiona

Ideal partners will meet the following facility, staffing, and partner qualifications:

Facility

  • Easy to locate near main thoroughfares and public transportation
  • First floor or storefront positioning is preferred
  • Ample off-street parking for automobiles and semi-trailer trucks (semi-trailer truck parking only required for some programs)
  • Can devote a minimum 200 square feet of office space to the IdentoGO business
  • Safe, inviting environment that is clean and orderly with a comfortable waiting area
  • Americans with Disabilities Act (ADA) compliant, including public restrooms and drinking water
  • Allows for secure equipment set-up, use, and storage
  • Affords applicants enough privacy to protect Personal Identifiable Information (PII)

Staffing

  • Enough dedicated employees to successfully manage all required duties and applicant volume (expected volumes will be provided)
  • Adequate trained and vetted back-up staff to be utilized as needed
  • U.S. citizens who do not hold a dual citizenship
  • Can pass a criminal history check, a credit check, and a drug screen
  • Customer focused and professional with excellent interpersonal and customer service skills
  • Knowledgeable, adaptive, and dependable
  • Uniformed and badged (as permitted)
  • Offer flexible hours of operation

Partner

  • Interested in establishing a mutually beneficial, long-term relationship with IdentoGO by IDEMIA
  • Committed to delivering outstanding customer service and maintaining customer satisfaction
  • Maintains successful relationships with their partners and customers
  • Interested in expanding their business beyond an initial Livescan program with IdentoGO by IDEMIA into additional retail
  • Has a passion for protecting the security of the American public
  • Maintains a professional image at all times, branding themselves, and by proxy IdentoGO by IDEMIA, as the leader in professional, secure identity and identity-related products and services
  • Embraces new technology and innovation
  • Committed to meeting all Service Level Agreements (SLA)
  • Shares IdentoGO by IDEMIA corporate values (people-focused, responsive, accountable, caring, team-oriented, innovative, and community-minded) and desires to make a positive difference in the lives and security of the American public
  • We are currently in the process of developing a new tool for partner submissions. In the meantime, if you feel you meet the above requirements and would like to find out more about becoming an IdentoGO Center, please provide us more information about your business and interest so that we can better assist you
Frequently Asked Questions